PRIVACY POLICY: Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this
information for purposes of contacting you or sending you emails based on your request for information (purchasing downloads or customer service) and to contracted service providers for purposes of providing services relating to our communications with you.

You may be contacted via email by our parent company regarding the receipt of a newsletter. You can at that time either reply with "NOT INTERESTED" at which time your name will be cleared from the newsletter or not reply, at which time your name will be added to those that are interested in receiving a newsletter from us.

 

Terms / Refunds


By clicking on a purchase link you are agreeing to purchase the product(s) in question, and fully understanding the refund policy listed herein.

Refunds are handled on a case by case basis. Please continue reading below.

Regarding DVDs: if a product is defective in any way a replacement product will be sent out upon our receipt of the original defective product you originally ordered.

Regarding downloads: If you are having problems with a download and the problem is not on our end
meaning that others including customers and our support staff have tried succesfully to download the product,
you will need to submit your order information to include your username, full name used when placing
the order, your email address used when placing the order or your subscription number in reference
to the order in question to our support email. In case of a typographical error please include two or more of the above when requesting customer service.

Once this information has been received we will test the download and adress the problem accordingly,
ensuring the download is fully functional. At that time you will be contacted via email letting you know that the download is working properly and we will offer a few solutions to solve the problem on your end. The primary problem in this area is addressed in the next paragraph.

Please ensure that you note your username / password and keep them in a safe place. Also if you are denied access to the download / purchase in question #1) please ensure you are using the correct username and password and #2 ensure that your caps key is not locked in the uppercase position. The username and password are case sensitive and this could prevent you from being able to access the download in question.