We will never share, sell, or rent individual personal information
with anyone without your advance permission or unless ordered by a court
of law. Information submitted to us is only available to employees managing
You may be contacted via email by our parent company regarding the receipt of a newsletter. You can at that time either reply with "NOT INTERESTED" at which time your name will be cleared from the newsletter or not reply, at which time your name will be added to those that are interested in receiving a newsletter from us.
Terms / Refunds
Refunds are handled on a case by case basis. Please continue reading below.
Regarding DVDs: if a product is defective in any way a replacement product will be sent out upon our receipt of the original defective product you originally ordered.
Regarding downloads: If you are having problems with a download
and the problem is not on our end
Once this information has been received we will test the download and
adress the problem accordingly,
Please ensure that you note your username / password and keep them
in a safe place. Also if you are denied access to the download / purchase
in question #1) please ensure you are using the correct username and
password and #2 ensure that your caps key is not locked in the uppercase
position. The username and password are case sensitive and this could
prevent you from being able to access the download in question.